Author Archive for: bdennis
SVP, Retail Customer Engagement // Service Management Group
With a lifelong passion for delivering the ultimate service performance, Brian joins SMG as the SVP of Retail Customer Engagement. In this role, he provides customer solutions and creates awareness of SMG’s technology and insights to some of the largest retailers in the world. Brian strives to position customers for measurable success and takes a team approach to ensure clients receive the best support possible. Prior to joining SMG, Brian served as Vice President of Customer Experience & Recognition for Kohl’s Department Stores—developing CX strategy and leading all things “customer”. He is a frequent keynote presenter on CEM insights and trend forecasting, and the author of two books on the topics.