Planning for Contactless Experiences from SMG

As the retail industry adjusts to a new normal, priorities are shifting for both brands and consumers. While navigating such uncertain times, it’s imperative for brands to collect real-time CX feedback to gain the insight and information needed to provide exceptional experiences.

Download the one-pager for 6 best practices SMG is encouraging retailers to implement, including:

• Listening across touchpoints
• Optimizing text analytics
• Driving digital CX efficiencies