As the retail industry adjusts to a new normal, priorities are shifting for both brands and consumers. While navigating such uncertain times, it’s imperative for brands to collect real-time CX feedback to gain the insight and information needed to provide exceptional experiences.
Download the one-pager for 6 best practices SMG is encouraging retailers to implement, including:
- Listening across touchpoints
- Optimizing text analytics
- Driving digital CX efficiencies